Jewellery Care | Shipping | Returns

All your jewellery is handmade using brass, sterling silver (925) and real gemstone beads and cabochons, so please allow for variations in size, colour and texture. No two gemstones will ever be alike!
Your brass & sterling silver jewellery will naturally become dull upon exposure to skin oils & air. However, they can be restored to their original shine using warm soapy water and a soft brush or a standard jewellery polish. There is so much beauty in the way your pieces will transform.
Some of our jewellery is handcrafted using natural fibres such as hemp, so care should be taken when worn.
The hemp cord necklaces have been waxed for extra protection, so the residue found on beads can be easily wiped off. Please do not submerge in water. For further care, keep the cord coated using a candle or beeswax.
No two pieces are exactly the same, so your jewellery will be as unique as you!
Local Shipping (South Africa)
Your jewellery is lovingly handcrafted by a team of one person, so please allow a maximum of 10 - 15 days lead time for manufacturing. 
Shipping costs include R90 delivery through uAfrica which utilises either Dawn Wing, The Courier Guy or Courier It.
Your order will be delivered to your door and will take roughly 1 - 3 working days and will not be insured. Once the order has been shipped, uAfrica will provide you with a tracking number. 
If you need your order urgently, there is an Overnight Courier option at a cost of R200.
Please provide an address where someone is available to collect during daytime hours.
 Studio Karakal is not responsible for any damages incurred during transport, or late or early arrival.
International Shipping
International shipping is available at R600 / $40 through Aramex. Once the order has been shipped you will receive a tracking number. Your order should arrive within 1 - 2 weeks. 
Studio Karakal is not liable for any costs incurred at international customs. 
Payment for international orders can be made using PayPal with the email address shaylatricam@gmailcom.
Before ordering rings, please make double and triple sure you are choosing the correct ring size. Since we are all human, sometimes things do go wrong. You may return your jewellery for store credit within 14 / FOURTEEN days of receiving if there is something that isn't to your liking. The customer will be responsible for their own shipping costs. Please return with the original packaging and unfortunately shipping costs will be liable to you. 
No returns on custom designs, sale items and earrings (due to hygiene).
For any jewellery-related concerns, feel free to contact Studio Karakal on